Our Services

 
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customer service

We are known throughout our community for our wonderful customer service. We are here to help you & give the same service to those customers purchasing one item or an entire house. We are here for all of you equally!!

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In-store design services

We offer complimentary in store design services. Our wonderful staff is here Tuesday through Saturday to help select colors, custom upholstery & furniture layout. Please bring pictures of your space with measurements so we can better help you find that perfect piece. If you’d like to make an in-store design appointment, please email us at Hello@SuCasaSalida.com or call us at 719-539-4343.

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In-Home Delivery and Assembly

Delivery is available for our immediate community within a 1.5 hour drive time. Our delivery fee is calculated by time & distance. For a quote, please email us at Hello@SuCasaSalida.com or call, 719-539-4343 with your address. Our delivery fees include assembly of items purchased at Su Casa! Furniture and we assure everything is placed exactly where each homeowner requests.

Mattress Care Tips:

  • It is normal for our bodies to take up to 4 weeks to adjust to the improved support of a new mattress.

  • Body impressions are normal. Your new mattress will begin to conform to your body and impressions will form over time. It does not reflect a defective mattress. For all mattresses, especially kings, spend time in the center of the mattress to keep a high spot from forming in the middle.

  • It is recommended that you rotate your mattress monthly for the first 6 months, once every 3 months thereafter to lengthen the life of your mattress. This applies to mattress toppers, too.

  • Please leave the sewn-in tag at the head of the mattress attached. This is your warranty information, and you cannot file any claims without it.

  • A mattress pad or protector is highly recommended to protect your mattress. I’m sure you understand, the warranty is void if your mattress is dirty or stained.

  • Depending on the memory foam in your mattress, the firmness/softness could fluctuate with the temperatures in your room.

  • Cooling features in your mattress material will be less effective when used with non-breathable or synthetic sheets, comforters or mattress covers. Room temperatures will also affect the cooling materials performance.

RETURNS & WARRANTIES

We appreciate your business! Here’s everything you need to know about our return and warranty policies:
• We will gladly accept returns on non-sale items within 48 hours of pick-up or delivery date for exchange or store credit.
• All returns after 48 hours must qualify as a warranty issue with the manufacturer.
• We offer restocking on custom special orders for a 25% restocking fee.
• We’re sure you understand that bed linens & bed pillows are not returnable.
• PLEASE, DO NOT REMOVE THE LAW TAG FROM YOUR NEW MATTRESS, IT WILL VOID THE WARRANTY!
• Mattresses cannot be returned that have been taken out of the manufacturer’s shipping bag. They must quality as a manufacturer’s defect for warranty claim.
• We cannot give cash or credit card refunds.
• Sorry, all sale items are final.